StarTimes is a digital Pay TV network in Nigeria. They offer a wide range of channels for sports, movies, fashion, cartoons, music, news, and documentary. The company render their services to over a million homes in the country. It is quite normal for the consumer of any product to have queries, complaints or requests. StarTimes have various Customer Care methods by which their customers can get in touch with them. Not only for just their customers, but potential ones can also contact them for information regarding their products and services.
In this article, we’ll be articulating the various methods of contacting the StarTimes Customer Care team. You can contact them for any questions regarding their products. Questions such as; What are the prices of the Decoder and Digital-TVs? How much is the monthly subscription, and what are the methods of subscribing? Do I get a warranty for Startimes Products? Can I use my Startimes TV with other electronic devices? Whatever your questions might be, StarTimes Customer Care team is always ready to attend to you.
StarTimes Customer Care Phone Number
The phone number method is one of the easiest ways to contact StarTimes Nigeria. The company has four designated phone numbers that you can call for your complaints, requests, feedback and many more. Those numbers are;
• 07067777909
• 070515142222
• 07042703835
• 07042703837
The downside of this method is the calls are not toll-free. This means you’ll be charged at your network provider normal tariff call rate. So, it’s better you hasten up with your complaints or requests if you don’t have much airtime. You might also ask the representative if he/she can call you back.
StarTimes Customer Care Email Address
You can also contact StarTimes through their official email address [dm@startimes.com.ng]. This method requires patience cause it may take hours if not days before representative replies to your email. You should only use this method when you’re low on airtime to call any of their phone numbers and your complaints, request or enquiry is not an urgent matter.
StarTimes Customer Care on Twitter, Facebook and Instagram
Contacting StarTimes through any of their social media handles is also a good option. It is even more preferable than the email address option. The social media community is a bubbling place right now and chances are they have a representative on (standby) than on the email support. You can contact StarTimes on Twitter @StarTimes_Ng and send them a direct message. On Facebook, they can be reached by following their official Facebook page @StarTimes where you can also send them a direct message, post on their wall or drop a comment. Follow them on Instagram @StarTimesNg and send them a message.
StarTimes Customer Care Office
Walking straight into a StarTimes office is a sure way to get the very best of customer care service. You get to sit one on one with a customer care representative and get your complaints or enquiry sorted out fast. StarTimes has various offices across the country. Visit their website to see which one of their offices is nearest to you.
StarTimes Customer Care Post Office
Send a physical letter through the post office is another method of contacting StarTimes. Just like the email address method, this one can also take time and require you to be patient. It is not an advisable method, but if it’s preferable to you then go ahead. Send your letter to the address below;
StarTimes Building,
12 Fatai Atere way,
Mushin, Lagos,
Nigeria