Globacom Limited (popular known as GLO) is a popular network provider in Nigeria. The multinational telecommunications company is founded by Mike Adenuga, who is the second-richest person in the country. GLO is said to be the second-largest telecom operator in Nigeria at the time of writing this article.
Being one of the best network providers means they render services to a lot of people in the country. And most times, these consumers will have issues, requests or queries about their services and data plans.
So, we have decided to come up with a comprehensive article about the customer care service of Globacom and ways they can be reached.
Glo Customer Care Phone Number
You can reach Glo through any of their designated phone number lines. This method is always one of the best for most people, and it’s very convenient. There are two ways to reach them depending on what phone number you are calling from;
- If you’re calling from a Glo phone number, Dial 200 or 121. You’ll be greeted with an automatic voice representative. This voice rep will guide you towards getting across to their actual customer care agent.
- While if you’re calling from other network phone number, Dial +2348050020121 or +2348050020200. It’s still the same as the first method. Just follow the command of the automatic voice rep to get across to their agent.
However, one needs to exercise patience when trying to contact them using this method. It can take long minutes before the voice rep transfers you to actually available customer care agent. Like I said in this introduction, they are the second-largest telecom operator in the country, and receive tons of phone calls every minute. Getting across to an available agent often takes longer.
Glo Customer Care Live Chat
You can now contact Glo through live chat support. It’s nice to see Glo adopt this feature as it now getting common among big industry companies. Live chat support is a quick platform to reach their customer care representative when you’re online. All you have to do is visit their official website and click on the chat icon. According to Glo, live chat support is available 24/7. The live chat icon is intuitive and can be seen no matter the page you visit on their website.
Glo Customer Care on Twitter, Facebook and Instagram
The social media world is a very engaging community. Many brands interact with their users through various platforms on there. Glo is now available on Twitter, Facebook and Instagram. All you have to do is simply to follow their handle on your preferred social media platform and contact them to get your desired information.
On Twitter, you can contact Glo on @GloWorld and @GloCare. The @GloCare handle is their official customer care handle on Twitter, where you can send your complaints, enquiries or requests. They can also be reached on Facebook through their official Facebook Page, where you can comment, post or send them a direct message. While on Instagram, you can reach them @Globacomlimited, where you can send them a direct message or comment on their post for a reply.
Glo Customer Care Email Address
What if a customer doesn’t like the phone call method, or the live chat support and not on social media? Well, you can send them an email, which in my opinion is more professional. However, this email option is just like the phone call method and requires you to be patient. Glo has two email addresses that can receive your request, complaint and enquiry. The email address is firstname.lastname@example.org and email@example.com. So be free to drop them an email with your request, complaint or enquiry.
Glo Customer Care Offices
If you are not interested in reaching Glo through the listed method above and want to talk to them physically, you can walk into any of their offices nearest to you. To find that out, visit the website and click on GloWorld Shops; there you’ll see every available office. Then choose the one closest to you.